Limits count received and forwarded e-mails. Each forward action is counted as one e-mail in the current 30-day quota. Each 30-day period starts when the paid order is activated and the plan becomes active. If another plan is still active on your account, a newly paid order waits in queue until that earlier plan ends.
You have access to features which help you save credits.
- Built-in SPAM filtering
- Automatic alias generation
- Ignored aliases / SPAM aliases
- Group e-mails
... with more to come.
Receiving Anonymous E-mail
an online store sends one message to you through our relay.
Message passes through Hide-My-Email.info before delivery to your real inbox.
It is counted once on the way to us and once on the way to your real inbox.
Online store
#1 counted
Hide-My-Email.info
#2 counted
You
10-minute Email / SPAM Aliases / Ignored Aliases
you used a 10-minute e-mail alias to sign up for a third-party service.
When alias validity expires, incoming messages are blocked from delivery.
Messages sent to us are automatically disposed when the alias becomes invalid.
Online Website
#1 counted
Hide-My-Email.info
NOT counted
Disposal
Two Hide-My-Email.info Users in One Conversation
you send an e-mail to another Hide-My-Email.info user and both real addresses are protected.
Sender and recipient real e-mails are replaced with aliases during routing.
If TO becomes empty after routing operations,
noreply@hide-my-email.info is added to TO so message delivery can proceed.Some e-mail clients may automatically add
noreply@hide-my-email.info as an additional recipient.Real addresses stay hidden while anonymous alias-to-alias communication remains deliverable.
User A (our service)
TO may include noreply@hide-my-email.info when needed
Hide-My-Email.info
Recipient real e-mail replaced by alias
User B (our service)
Expired 10-minute Alias Behavior
10-minute alias validity expired and was not extended.
For every delivery attempt to this expired alias, our service responds that such address is unknown.
E-mails sent after expiration do not reduce account limits.
Online Website
Alias expired: address unknown
Hide-My-Email.info
Not counted in limits
Disposal
Deleted Alias Grace Period (30 Days)
you deleted an alias and external services still send messages to it.
To prevent abuse, forwarding remains active for 30 days and still consumes limits.
After grace period, messages are disposed and treated as no-recipient deliveries.
Online Website
Next 30 days after deletion
You
After 30 days: delete message and report no recipient
Disposal
When Message Limit Is Reached
your account has already used all available e-mail actions in the current period.
Each next incoming e-mail attempt is still counted as 1 action and then removed immediately.
To keep delivery uninterrupted, keep enough message limits in your account. You can choose longer plans (90, 180, 365 days) and optionally keep a payment token for future payments.
Online Website
+1 counted (limit already used)
Hide-My-Email.info
Immediate removal
Disposal
Anonymous Mail with multiple recipients
you send one e-mail to multiple friends from your anonymous account.
Each recipient is processed as a separate forwarding action.
For 3 recipients, 3 e-mails are sent to us and 3 anonymous e-mails are sent further.
You
3 recipients / e-mails
Hide-My-Email.info
3 anonymous e-mails
3 recipients
Sending Group E-mails
you send an e-mail to a group that contains 10 members.
Send one group message through Hide-My-Email.
You send 11 e-mails total: 1 e-mail to us and 10 separate e-mails to group members.
You
1 group e-mail
Hide-My-Email.info
10 anonymous e-mails
10 group members
Reply-All to E-mails
you received 1 e-mail sent to 3 recipients and used Reply-All.
Reply to all recipients from your anonymous e-mail flow.
Every added recipient counts as one e-mail action.
You send 6 e-mails total: 3 e-mails to us and 3 e-mails to recipients.
You
3 e-mails
Hide-My-Email.info
3 anonymous e-mails
3 recipients
Last updated: March 08, 2026