- Each 30-day period starts when the paid order is activated and the plan becomes active.
- If another plan is still active, a newly paid order waits in queue until that plan ends.
- Inbound messages count only after they are sent out to at least one recipient.
- Normal routing counts applicable alias intake and managed destination deliveries.
- Ignored or rejected inbound messages increase blocked counters only.
-
You have access to features which help you save credits.
- Built-in SPAM filtering
- Automatic alias generation
- Ignored aliases / SPAM aliases
- Group e-mails
Receiving Anonymous E-mail
An online store sends one message to you through our relay.
We apply your message rules.
Eligible messages are sent out to their recipients and count toward applicable limits.
Online store
#1 NOT counted
Hide-My-Email.info
#2 counted
You
SPAM Aliases / Ignored Aliases / Temporary & Permanent Rejections
You used a 10-minute e-mail alias to sign up for a third-party service.
When alias validity expires, incoming messages are blocked from delivery.
Incoming message is not counted as received or billable
Online Website
NOT counted
Hide-My-Email.info
NOT counted
Disposal
Two Hide-My-Email.info Users in One Conversation
You send an e-mail to another Hide-My-Email.info user and both real addresses are protected.
Sender and recipient real e-mails are replaced with aliases during routing.
If TO becomes empty after routing operations,
noreply@hide-my-email.info is added to TO so message delivery can proceed.Some e-mail clients may automatically add
noreply@hide-my-email.info as an additional recipient.Real addresses stay hidden while anonymous alias-to-alias communication remains deliverable.
User A (our service)
TO may include noreply@hide-my-email.info
NOT counted
NOT counted
Hide-My-Email.info
Recipient real e-mail replaced by alias
User B (our service)
Expired 10-minute Alias Behavior
10-minute alias validity expired and was not extended.
For every delivery attempt to this expired alias, our service responds that such address is unknown.
E-mails sent after expiration do not reduce account limits.
Online Website
Alias expired: address unknown
NOT counted
NOT counted
Hide-My-Email.info
NOT counted
Disposal
Deleted Alias Grace Period (30 Days)
You deleted an alias and external services still send messages to it.
To prevent abuse, forwarding remains active for 30 days and still consumes limits.
After grace period, messages are disposed and treated as no-recipient deliveries.
Online Website
Next 30 days after deletion
You
After 30 days: reject as no recipient
NOT counted
NOT counted
Disposal
When Message Limit Is Reached
Your account has already used all available e-mail actions in the current period.
Messages that cannot be forwarded because of a message limit are rejected and do not increase received or billable counters. Blocked counters are updated instead.
To keep delivery uninterrupted, keep enough message limits in your account. You can choose longer plans (90, 180, 365 days) and optionally keep a payment token for future payments.
Online Website
NOT counted
Hide-My-Email.info
Immediate removal
NOT counted
NOT counted
Disposal
Anonymous Mail with multiple recipients
You send one e-mail to multiple friends from your anonymous account.
Each recipient is processed as a separate forwarding action.
Each destination processed by our service counts once; other external recipients handled directly by your mail provider are not counted.
The alias added to select your sender identity is not counted as a separate action.
You
NOT counted
Hide-My-Email.info
#1 counted
#2 counted
#3 counted
3 anonymous e-mails
3 recipients
Sending Group E-mails
You send an e-mail to a group that contains 10 members.
Send one group message through Hide-My-Email.info.info.
You send 11 e-mails total, but only 10 e-mails count.
You
1 group e-mail
NOT counted
NOT counted
Hide-My-Email.info
10 anonymous e-mails
10 group members
Reply-All to E-mails
You received 1 e-mail sent to 3 recipients and used Reply-All.
Reply to all recipients from your anonymous e-mail flow.
Every added recipient counts as one e-mail action.
You send 6 e-mails total, but only 3 e-mails count.
You
3 e-mails
NOT counted
NOT counted
Hide-My-Email.info
3 anonymous e-mails
3 recipients
Quarantined E-mails
An incoming e-mail is placed in quarantine.
Decide what to do with the quarantined e-mail: leave it in quarantine, delete it, or release it for delivery.
An inbound message placed in quarantine is not counted at that time.
Quarantined e-mails are automatically purged according to their retention periods.
Deleted or purged quarantined messages are not counted.
Released e-mails count according to standard processing rules.
Inbound message
NOT counted
Hide-My-Email.infoQuarantine
+1 counted on release
You
Last updated: October 20, 2026